Doing business with Monster Cleaning Brentford is straightforward and efficient, so is getting and staying in touch with us. Effective two way communication between customers and company is essential for a productive business relationship and because of this we keep all the channels open so to say. Our private and commercial customers can get in touch with us in a number of ways, during all days of the week including bank holidays. We are very punctual when it comes to communicating with our customers so you never have to wait around for calls backs or email replies. Our customer consultants are attentive and helpful – they are able to resolve your queries and provide the necessary service or pricing information right away. They can also inform you about booking and cancellation procedure regarding our services. Should you request a call back from one of our advisors, please be sure to provide a valid phone number and when the best time to ring you is.
Private and business customers can speak to us directly on 020 8077 4255 during business hours, seven days a week, fifty weeks a year. Our office lines are open from 8:00-AM to 7:30-PM. Your call is answered by a real person who deals with your query right away. There are no automated phone menus, button pushing or any other such nonsense.
In case customers wish to jot us a line, please write to us. Our inbox is monitored by a dedicated member of staff so your message is replied to as soon as possible, usually within minutes. If requesting call back by email, again be sure to leave a valid number and a preferred time/day for us to ring you.
We can also be reached online via our easy to navigate query/booking form. Submit your question and one of our consultants will get back to you shortly with the information you need. Alternatively, customers can use our help chat app which pops up automatically upon visiting our website. The chat is monitored in real time by actual consultants.
Please be advised that despite our best efforts we may take a little longer to get back to you as work in the office can be hectic in certain times or days of the week. Bear with us for the time being as we are bound to offer you a great deal on professional cleaning!