These are the terms for any cleaning we do in Brentford and nearby, including Isleworth, Chiswick, Kew, Osterley and Hanwell. When you book, you agree to them.
How a booking works
Quotes are based on what you tell us about the property. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Deposit and payment
Half the price is taken as a deposit to secure the booking, at least 24 hours before the visit, and the other half is due once the work is finished. Payment is by card or bank transfer.
Cancelling or moving a booking
There is no charge to cancel or rearrange if you tell us 24 hours or more beforehand. Later than that, or when we are unable to get access at the time agreed, a charge for the cleaner’s time may apply.
Access and keys
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. If parking has to be paid for, the charge is passed on at what it costs us, with nothing added.
Our work
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
Your statutory rights as a consumer are not affected by these terms.
Talking to us
For anything about these terms or a job we carried out, call 020 8077 4255, or see the contact page.